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Frequently Asked Questions

About us

  • 1. Who we are
    The first Van Bommel Shop is an initiative of Oxener shoes & bags in Apeldoorn. With 500m2 Oxener is the largest luxury shoe and bag shop in Apeldoorn and environment.

    In 2004 opened the first authorized Oxener van Bommel Shop in the Netherlands. On the second floor of our cause, visit 70m2 an unprecedented collection of shoes and accessories from Van Bommel, Noble Blue and Floris van Bommel.

    In 2005, Oxener the designation 'Royal Warrant'. The designation Hofleverancier including state for proven quality, solidity and continuity of the company.


  • 1. How to place an order?
    To place an order, select the desired item. You select the right color and size and add it to the basket.
    You can choose to continue shopping or checkout.
    Fill in your address and choose a payment method.
    After accepting the terms and conditions you have placed your order.

    To place an order, please choose the desired article. You select the right color and size and add it to your shopping cart.
    You can choose to continue shopping or checkout.
    Type in your address and choose a payment method.

    After accepting the terms and conditions you have placed your order.
  • 2. What is the delivery time for my order?

     Most orders ship within 1 to 3 business days

  • 3. How will my order be delivered?

    Your order will be delivered through the delivery of

    From the border is the package with the delivery note of the destination country.
    It remains traceable via

  • 4. Can I pick up my order?

    It's possible to pick up your order at one of our shops.

  • 5. What are the shipping costs?

    The shipping is free in the Netherlands, exceptions are the offers. When your order consists of only SALE offers, the shipment costs are € 1.95 in the Netherlands.

    Shipment to Germany and Belgium costs € 9.95, for the other EU countries the shipping costs are €19,95. 

    Cost of returning the product are for the customer, unless otherwise stated.

  • 6. Can I cancel my order?
    is possible to cancel your order.
    This must be within 24 hours after you placed the order.

    You can only give your cancellation by mail.
    Please contact us here.


  • 1. How can I pay?
    The payment is made via the highly secure metadata assessment methods that are advertised on the website via the Internet payment register of Buckaroo. You can choose from the following payment methods:

    1.  Mastercard or Visa Card
    2.  iDeal
    3.  PayPal
    4.  Sofortbanking
    5.  Bancontact / Mister Cash
    6.  Buckaroo Payment Garant
  • 2. What is a Mastercard or Visacard?
    A Mastercard or Visacard is a universal means of payment, which you arrears. In fact, you have a MasterCard or Visa card a loan to the credit provider, the money to you shoot.

    A Mastercard or Visa Card offers the opportunity to spread repay. Around the end of the month, the credit provider a list of all the payments you have made ​​with Mastercard or Visa Card and send you the bill. You will then have the opportunity to take a whole without paying extra interest costs, which you are actually an interest-free loan received. You can also choose to pay back even further to set, then the customer pays or interest.
  • 3. What is IDEAL?
    iDEAL online payment through your own online banking home.

    The banks participating in the iDEAL tele-banking system are:

    ABN AMRO, Fortis, ING, Rabobank and SNS.

    With IDEAL, you can calculate it in your own familiar pay near.

  • 4. What is PayPal?
    PayPal is a worldwide payment that is linked to your e-mail address (es).

    By entering your email address and the associated security you can make money from your PayPal account transfer or deposit money into your PayPal account. Do you have a PayPal account, you can use the PayPal payment method with us your payment. To be able to pay with PayPal, you have a PayPal account / account necessary, you can use your PayPal account open on: Open a PayPal account is free, safe and reliable. PayPal accounts are available for businesses, consumers, foundations, etc. Do not have online banking but a PayPal account, then our PayPal payment method for you perhaps the perfect payment for safe, reliable and easy your order, product or service requirements. PayPal is international and knows no boundaries and is excellent for international payments.
  • 5. What is Sofortbanking?

    Sofortbanking is an easy to use directly payment procedure with a high security of online payments.

    The customer must register and a suspense account charging or in possession of a credit card.

    Through the secure payment form that is not accessible to the vendor, explains sofortbanking automated and speed a oversschrijving through the online bank account of the customer.

    The purchase amount is directly transferred to the bank account of the seller. It receives a confirmation. In this way, goods can be shipped immediately.

  • 6. What is Bankcontact/MisterCash?

    With Mister Cash, Belgian account online purchases using their debit card.

    The Belgian banks who participate are:

    Dexia, Fortis, ING, FINTRO, KBC, CBC, AXA bank and VDK Savings Bank.

  • 7. What is AfterPay?
     AfterPay is the online payment method that allows you to pay for your online purchases after receiving them. You only pay for what you want to keep, and you will never have to pay in advance again. AfterPay emails you an invoice with a standard payment period of 2 weeks. Convenient and secure!

When I have my order

  • 1. When will I receive my order?
    We strive to ship your order within 1 to 3 working days after payment to send REVENUE.

    If the delivery was a wind rises, either by time or lack of stock, or for other reasons, or if an order is not or only partially carried out, the customer will be notified.

Can I exchange or return with you

  • 1. Can I return or exchange?

    Yes, you can exchange an item.

    To return or exchange the following conditions apply:

    1.After Shipment of your order, you have 14 days to register the product for exchange or return.The return must be done within 30 days.

    2.The goods must be in original condition, unworn and in the original packing if you want to sent it back.
       The packing slip must be included with the return. The article should be in a solid, preferably original shipping box.

    3.Insufficient or no postage returns are not accepted by us, regardless of the reason for the return.

    4.When you want to exchange an article Oxener Sinds 1905 B.V. will, for once, take the shipping costs for resending the article on it’s behalf.

    5.Upon receipt of the returned item controlled (dissolution sale of one or several items) will return the amount received (plus shipping,unless otherwise stated) within 4 working days you made. In earlier if possible.

    6.The postage and the shipping risk for return shipment are borne by the customer, unless otherwise stated.

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  • VIP postal servive 7311 to 7339
  • 14 days to return

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